FAQ

Got a question? We've got answers.

1 What are the delivery fee's for online Gift Card purchases?

When buying our range of Gift Cards online:

1 Card - Registered Post delivery $5.50 (Photo identification required for delivery by Australia Post)

2 + cards - Secure courier delivery is $14.99 (Photo identification required for delivery)

2 How can I purchase a Woolworths Everyday Gift Card?

WISH Gift Cards and Store Gift Cards can be purchased online at www.everydaygiftcards.com.au or from your local participating store.

 

Essentials Cards and Groceries Only Cards can only be purchased online at www.everydaygiftcards.com.au

 

Each card can be loaded once only with any value from $10 to $500 per card.

 

 

When purchasing in store, payment can be made via cash, EFTPOS or Credit Card. When purchasing online at our website, payment can be made online using a credit card, via EFT Direct Deposit or Cheque. For online orders, payment is required prior to cards being dispatched. Activation of cards may be delaed by up to 24 hours following delivery.

 

When purchasing in-store, Gift Cards are activated at time of purchase. If for any reason your card has not been activated, please return to store of purchase with your receipt.

3 Do Gift Cards Expire?

WISH Gift Cards, Essentials Cards, Groceries Only Cards and Store Gift Cards expire 12 months from date of issue.

 

Returns Cards expire 6 months from date of issue.

 

You can check you Gift Card's expiry date, balance and transaction history online at www.everydaygiftcards.com.au or by calling 1300 665 249.

 

Expired cards cannot be reactivated or redeemed.

4 What is the difference between the different card types?

WISH Gift Cards and Store Gift Cards are redeemable across all participating stores and now also redeemable at participating online stores.

 

Essentials Cards are redeemable within Woolworths & Safeway Supermarkets, BIG W Stores and participating Caltex Woolworths / Caltex Safeway co-branded fuel outlets. Essentials Cards cannot be used to purchase Alcohol, Tobacco Products or Gift Cards. Essentials Cards cannot be redeemed online.

 

Groceries Only Cards are only redeemable at your local Woolworths or Safeway Supermarket and cannot be used to purchase Alcohol, Tobacco Products or Gift Cards. Groceries Only Cards cannot be redeemed online.

 

Returns Cards are issued in line with the refund policy's of Woolworths Supermarkets, BIG W and Dick Smith Stores. Returns Cards are only redeemable in Woolworths & Safeway Supermarkets, BIG W Stores and participating Dick Smith stores (including participating online stores).

5 Where can I use my Gift Card? What are the participating stores?

WISH Gift Cards, Essentials Card, Groceries Only Card, Store Gift Cards and Returns Cards are redeemable in participating stores only.

 

Click here to view a list of participating stores. These stores may change from time to time.

 

Please note, each of our different card programs:

  • WISH Gift Cards
  • Essentials Cards
  • Groceries Only Cards
  • Store Gift Cards, and
  • Returns Cards

Vary in regards to which brands and which stores participate in the program. Not all card types are accepted in all stores.

 

Click here to view a list of participating stores, please note, these stores may change from time to time.

6 Can I use my Woolworths Everyday Rewards Card with my Gift Card?

The purchase of a WISH Gift Card, Essentials Card, Groceries Only Card, Store Gift Card or the issuance of a Returns Cards is not a qualifying amount for any fuel savings offer or Qantas Frequent Flyer Points issued through the Woolworths Everyday Rewards Program.

 

The redemption of a WISH Gift Card, Essentials Card, Groceries Only Card, Store Gift Card or a Returns Card, provided the transaction total meets the minimum advertised amount, is a qualifying amount for any fuel savings offer or Qantas Frequent Flyer Points issued through the Woolworths Everyday Rewards Program.

 

For more information on the Woolworths Everyday Rewards program, visit www.everydayrewards.com.au

7 Can I redeem Gift Cards online?

WISH Gift Cards, Returns Cards and Store Gift Cards can be used to make purchases at the following online stores:

Essentials Cards and Groceries Only Cards cannot be redeemed online.

8 How do I check my Gift Cards available balance, transaction history or expiry date?

You can check you Gift Cards available balance, transaction history and expiry date online at www.everydaygiftcards.com.au or by clicking here

You can also check via telephone by calling 1300 665 246 or at any Woolworths or Safeway Supermarket or BIG W store, simply ask a staff member to assist you.

 

9 How do I use my Gift Card?

When making a purchase at a participating store, simply present your Gift Card to the service assistance for payment towards your chosen goods.

 

When prompted, enter your Gift Card PIN into the EFTPOS terminal and your purchase amount will be deducted from your Gift Card's available balance.

 

If your purchase total exceeds the available balance of your Gift Card, you are required to then pay the difference by another accepted means.

10 What is my Gift Cards PIN?

Your Gift Card PIN is a 4 digit access code printed on the rear of your Gift Card (initially located under a scratch panel) which you are required to enter when making a purchase within a particiapting store or checking your Gift Cards balance.

 

Take care when initally scratching the panel to reaveal the PIN. If your PIN happens to become un-readable, click here to contact us and obtain the PIN.

11 What can my Gift Card not be used for or to purchase?

Gift Cards cannot be used to make credit card payments or other transaction account deposits.

 

Gift Cards cannot be used to load funds onto a Woolworths Everyday Money Pre-Paid MasterCard.

 

Gift Cards cannot be used to load funds onto a Woolworths Everyday Money Re-loadable Pre-Paid MasterCard.

 

Essentials Cards and Groceries Only Cards cannot be used to purchase Alcohol, Tobacco Products or Gift Cards.

 

Gift Cards are non-refundable folllowing the loading of funds onto the card. Gift Cards cannot be exchanged for cash. Cash cannot be withdrawn from the available balance of a Gift Card.

12 My card does not swipe?

If, when swiping your card through the EFTPOS terminal and the terminal does not respond, or you see the message 'Bad Read' it may mean that the magnetic stripe on the rear of your Gift Card has become damaged.

 

For WISH Gift Cards, Store Gift Cards or Returns Cards, visit the customer service desk within a Woolworths or Safeway Supermarket or BIG W store and speak with a service supervisor who will be able to transfer the balance onto a new card for you.

 

For Essentials Cards Groceries Only Cards, click here to contact our Gift Card support team who can post you a replacement card via mail.

13 Can I add additional value to my Gift Card?

No, our Gift Cards are single load only and cannot be topped up or have value added following their initial load.

14 Who is the issuer of the Gift Cards?

Woolworths Limited ABN 88 000 014 675 is the issuer of the WISH Gift Card, Essentials Card, Store Gift Card, Groceries Only Card and Returns Card.

 

For more information on Woolworths Limited, click here

15 What do I do if my Gift Card is lost or stolen, or I believe there is a mistake with my card?

If you Gift Card is lost or stolen, click here to contact our Support Team who will investigate the matter for you. Any information such as full card number, or purchase / redemption information will assist our team in their attempts to identify the card and where possible, issue a replacement card.

 

Please note Woolworths Limited is not responsible for any value redeemed from a Gift Card if the card has been lost or stolen.

 

If you believe there is a mistake with your Gift Card, please click here to contact our Support Team and provide the relevant information.

 

Our Team will respond to your query within 24 hours (Monday to Friday).

16 Further Information?

Have any other questions or queries in regards to your Gift Card or the Woolworths Everyday Gift Cards Program?

 

Click here to contact our support team.

17 Can WISH Gift Cards purchased in Australia be redeemed in New Zealand Stores?

No, WISH Gift Cards purchased in Australia (starting with card number 628000) cannot be used in New Zealand Countdown Supermarkets, Dick Smith or New Zealand Wine Society stores.

For WISH Gift Cards in New Zealand, please visit www.wishgiftcard.co.nz

18 Woolworths Everyday Rewards "Turn your points into Gift Cards" promotion

Click here to visit the Woolworths Everyday Rewards website and follow the links for this promotion.

 

If you have any questions regarding this promotion, please call 1300 10 12 34 and speak with our Everyday Rewards Team.