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A Gift Card is a physical plastic card which can be bought and used online or in-store.

An eGift Card is used very much like a Gift Card. It can be purchased online and is delivered electronically to you or your recipient. You or your recipient will receive an email with instructions on how to download and use your eGift Card. The eGift Card can be redeemed at participating stores in-store or online depending on the retailer.

WISH Gift Cards and WISH eGift Cards are redeemable at all Woolworths Group participating stores in-store or online depending on the retailer.

Store Gift Cards and Store eGift Cards are redeemable across at their respective store in-store or online depending on the retailer.
Essentials Cards are redeemable within Woolworths Supermarkets, BIG W stores and participating Caltex Woolworths co-branded fuel outlets. Essentials Cards cannot be used to purchase Alcohol, Tobacco Products, Gift Cards or eGift Cards. Essentials Cards cannot be redeemed online.
Groceries Only Cards are redeemable at Woolworths Supermarkets and cannot be used to purchase Alcohol, Tobacco Products, Gift Cards or eGift Cards. Groceries Only Cards cannot be redeemed online.
Returns Cardsare issued in line with the refund policy of Woolworths Supermarkets, BIG W and Masters Home Improvement stores. Returns Cards are only redeemable in Woolworths Supermarkets, BIG W stores and Masters Home Improvement stores (including participating online stores).

WISH Gift Cards, Store Gift Cards and eGift Cards can be purchased online by clicking here.WISH Gift Cards and Store Gift Cards can also be purchased from your participating Woolworths Group stores.

Essentials Cards and Groceries Only Cards can only be purchased be purchased online by clicking here.
When purchasing Gift Cards in-store, payment can be made via cash, EFTPOS or Credit Card. Please note that activation of in-store purchased Gift Cards may be delayed by up to 24 hours. If for any reason your card has not been activated, please return to the store of purchase with your receipt.
When purchasing Gift Cards and eGift Cards online at everydaygiftcards.com.au, payment can be made for online orders using a Credit Card, via EFT Direct Deposit or Cheque. Payment is required prior to the Gift Card or eGift Card being dispatched. Online purchased Gift Cards and eGift Cards are active when they reach the recipient.

When buying our range of online Gift Cards and eGift Cards the following fees apply:

  • 1 - 9 Gift Card(s) – Registered Post delivery fee of $5.50 or Secure courier delivery fee of $14.99 (Photo identification for receipt of delivery by Australia Post is required)
  • 10 or more Gift Cards – Secure courier delivery fee of $14.99 (Photo identification for receipt of delivery by secure courier is required)
  • eGift Card(s) – You will only be charged the face value of the eGift Card.

No, we do not require you to create an account in order to send a Gift Card or eGift Card from everydaygiftcards.com.au. However, creating an account will speed up your future shopping experience and provide you access to personalised features on everydaygiftcards.com.au such as Account Information, Address Book and Order History.

No, each card can be loaded once only with any value from $5 to $500 per card.

No, the value of a Gift Card or eGift Card cannot be increased once loaded.

For Gift Cards we do not offer this feature at this time.

For eGift Cards this feature is available. During the checkout process of your order, you have the option to select "Send Later". This allows you to select a future delivery date. Once your delivery date is selected, continue the processing of your order. Your eGift Card will be automatically forwarded to the recipient on this date.

We will not be able to perform cancellations and refunds after you have placed your order. Please review your order to ensure that it is correct and the recipient details are accurate before completing your purchase.

WISH Gift Cards, eGift Cards, Essentials Cards, Groceries Only Cards and Store Gift Cards purchased online or in-store expire 12 months from date of issue.

Returns Cards expire 6 months from date of issue.
You can check your Gift Card or eGift Card's expiry date, balance and transaction history online by clicking here or by calling 1300 665 249.
Expired Gift Cards and eGift Cards cannot be reactivated or redeemed.

You can check your Gift Card or eGift Cards available balance, transaction history and expiry date by:

  • Clicking here
  • Calling 1300 665 249; or
  • Asking a staff member at any Woolworths Supermarket or BIG W store to assist you.

No, our Gift Cards and eGift Cards are single load only and additional value cannot be added following their initial load.


Yes, you can enter a personal message of up to 300 characters; in accordance with our 'Content Policy'.

Yes, you can customise your eGift Card. The eGift Card customisation features allows you to upload an image and/or a personal message.

Images and messages are subject to our Content Policy. We have the right to remove content not in accordance with our Content Policy. If an uploaded image is not in accordance with our Content Policy, we will remove the image and apply a default Everyday Gift Card image to the eGift Card.

Yes. On the eGift Card personalisation page, select "Use same message on all eGift Cards" after you have entered your first personal message and/or image. Your personal message and/or image will be applied to all eGift Cards in your order.

Simply personalise the eGift Card for your recipient, have it emailed to you and then print it.

On the date of your purchase (unless you select a delayed delivery date), an email is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected – with image if applicable, your recipient's name and your personalised message), its value, expiry date and eGift Card number. This page also gives the recipient instructions for redeeming the eGift Card in-store and online.
If the recipient clicks on the link in the email and they are not able to view the eGift Card, please contact us by clicking here.

The eGift Card email is typically sent to the recipient within 24 hours of your purchase, unless you select a delayed delivery date for eGift Cards. If an eGift Card has not arrived within a reasonable timeframe please ensure that you or your recipient(s) check your 'Spam/Junk' inbox before contacting the Gift Card Customer Support Team.

Gift Cards will be delivered to the provided address within 10 business days.

The 'Subject Line' of the email forwarded to the recipient will state: "Sender's name" has sent you an eGift Card, and the 'From Line' of the recipient's email will state "EverydayGiftCards".

The following notifications will be provided for the purchase of Gift Cards and/or eGift Cards:

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  • A confirmation email will be sent to the purchaser of a Gift Card or eGift Card advising of the successful creation of the Gift Card or eGift Card order.
  • A separate Tax Invoice will be emailed to the purchaser of the Gift Card or eGift Card.
  • The recipient of an eGift Card will receive an email containing a link to their eGift Card.
  • The purchaser of a Gift Card will receive an email containing a link that will highlight the delivery status of their Gift Card order.
  • Ask your recipient to allow emails from the domain '@everydaygiftcards.com.au' in order to prevent the email from being filtered to spam.

    We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as Spam/Junk or the recipient didn't notice or receive it in their email inbox.

    In order to assist in successful delivery please ensure that:

    • A correct email address is provided for the recipient; and
    • The recipient's inbox allows emails from the domain '@everydaygiftcards.com.au'.

    Yes, you can log into your account to track the status of your order.

    You can log into your account to confirm your order has been successfully created. If you do not have a registered account you can contact us by clicking here to check the status of your order.

    In-store
    When making a purchase with your Gift Card or eGift Card at a participating store, simply present your Gift Card or eGift Card to the Service Assistant for payment towards your chosen goods.

    For Gift Cards, when prompted, enter your Gift Card PIN into the EFTPOS terminal. For eGift Cards, when prompted enter your 10 digit eGift Card number followed by your eGift Card PIN into the EFTPOS terminal. Your purchase amount will then be deducted from your Gift Card or eGift Card's available balance.

    Online
    When making a purchase with your Gift Card or eGift Card online simply enter your 19 digit Gift Card or eGift Card number at the checkout. When prompted, enter your Gift Card or eGift Card PIN and the purchase amount will be deducted from your Gift Card or eGift Card's available balance.

    Important: If your in-store or online purchase total exceeds the available balance of your Gift Card or eGift Card, you are required to then pay the difference by other accepted means.

    Gift Cards and eGift Cards cannot be used to make credit card payments or other transaction account deposits.

    Gift Cards and eGift Cards cannot be used to load funds onto a Woolworths Money Prepaid MasterCard® or a Woolworths Money Re-loadable Prepaid MasterCard.

    Essentials Cards and Groceries Only Cards cannot be used to purchase Alcohol, Tobacco Products, Gift Cards or eGift Cards.

    Gift Cards and eGift Cards are non-refundable following the loading of funds onto the Card. Gift Cards and eGift Cards cannot be exchanged for cash. Cash cannot be withdrawn from the available balance of a Gift Card or eGift Card.

    If you Gift Card is lost or stolen, click here to contact our Gift Card Support Team who will investigate the matter for you. Any information such as full card number, or purchase / redemption information will assist our team in their attempts to identify the card and where possible, issue a replacement card.

    Please note Woolworths Limited is not responsible for any value redeemed from a Gift Card if the card has been lost or stolen.

    If you believe there is a mistake with your Gift Card, please  click here  to contact our Gift Card Support Team and provide the relevant information.

    Our Team will respond to your query within 24 hours between 8:30am – 5:00pm Monday to Friday AEST (excluding public holidays).

    Yes, we can resend the eGift Card to the email address listed in the original order. If you accidentally delete the email, lose a printout of the eGift Card or believe that somebody has made a copy of or stolen the printed eGift Card please contact our Gift Card Support Team immediately by clicking here.

    If it is determined that the eGift Card has not been redeemed in part or in full, we will resend the eGift Card to the recipient.  However, if the eGift Card has been redeemed in part or in full, we will not be able re-send the eGift Card to the recipient.

    Yes, we can resend the eGift Card to the email address listed in the original order. However, prior to calling us, please check the following:

    • Confirm the recipient email address you used is correct. If you have used an incorrect email address, we will not be able to re-send the eGift Card to the recipient.
    • Confirm that the eGift Card is not in the recipient's Spam/Junk inbox.

    If the email address you used is correct and the eGift Card is not in the recipient's Spam/Junk inbox, please contact us by clicking here. If it is determined that the eGift Card has not been redeemed in part or in full, we will resend the eGift Card to the recipient. However, if the eGift Card has been redeemed in part of in full, we will not be able re-send the eGift Card to the recipient.

    Your Gift Card or eGift Card's PIN is a 4 digit access code.

    Your Gift Card's PIN is printed on the rear of your Gift Card located under a scratch panel. Take care when initially scratching the panel to reveal the PIN. If your PIN happens to become un-readable, click here to contact us and obtain the PIN.

    Your eGift Card's PIN is recorded on your eGift Card below your eGift Card's in-store and online card number Code.

    For Gift Cards and eGift Cards, you are required to enter your PIN when making a purchase within a participating store, online or checking your Gift Card or eGift Card's balance.

    When swiping your Gift Card through the EFTPOS terminal, if the terminal does not respond or you see the message "Bad Read", it may mean that the magnetic stripe on the rear of your Gift Card is damaged.

    For WISH Gift Cards, Store Gift Cards or Returns Cards, visit the customer service desk within a Woolworths Supermarket or BIG W store and speak with a Service Supervisor who will be able to transfer the balance onto a new Gift Card for you.

    For Essentials Cards and Groceries Only Cards, click here to contact our Gift Card Support Team who can post you a replacement Card via mail.

    When entering your eGift Card number and PIN in-store and online, if the terminal or checkout does not respond, please contact us by clicking here.

    If your purchase total exceeds the available balance of your Gift Card or eGift Card, you are required to then pay the difference by other accepted means, for example, cash.

    The remaining balance of your Gift Card or eGift Card remains available for use prior to expiry of the Gift Card or eGift Card.

    Expired Gift Cards and eGift Cards cannot be reactivated after expiry. Unused funds after expiry will be forfeited.

    Merchandise returns and refunds are handled by each retailer, and policies may vary by retailer. Contact the retailer directly for their specific policy.

    If you have any other questions or queries in regards to your Gift Card, eGift Card or the Woolworths Everyday Gift Cards Program, click here to contact our Gift Card Support Team.

    No, WISH Gift Cards or eGift Cards purchased in Australia (starting with card number 628000) cannot be used in New Zealand Countdown Supermarkets, Dick Smith or New Zealand Wine Society stores.

    For WISH Gift Cards in New Zealand, please visit wishgiftcard.co.nz

    Woolworths Limited ABN 88 000 014 675 is the issuer of the WISH Gift Card, Essentials Card, Store Gift Card, Groceries Only Card, Returns Card and eGift Cards.

    For more information on Woolworths Limited, click here